Privacy Policy

1. Introduction

ARSA ("we", "us", "our") is a product of Sarcare Marketing Private Limited (CIN registered, incorporated on 20th July 2021). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website at www.arsacar.in.

2. Information We Collect

We collect information you provide directly when you create an account, use our services, or contact us:

• Identity Data: Name, email address, phone number.
• Account Data: Login credentials (encrypted), profile picture.
• Payment Data: Transaction details processed securely via Razorpay. We do not store card numbers.
• Usage Data: App interactions, search queries, consultation history.
• Device Data: Device type, OS version, IP address, browser type.
• Preference Data: Car preferences (budget, fuel type, body type) you set in the app.

3. How We Use Your Information

• Provide and maintain our car advisory services.
• Process subscription payments and expert consultation bookings via Razorpay.
• Personalize car recommendations based on your preferences.
• Send OTP verification, booking confirmations, and service updates.
• Improve our AI-powered car advisory features.
• Respond to support requests and resolve issues.

4. Payment Information

All payments are processed securely through Razorpay. We do not store your credit/debit card details, UPI IDs, or net banking credentials on our servers. Razorpay's privacy policy governs the handling of your payment data. Please refer to Razorpay's Privacy Policy for details.

5. Data Sharing

We do not sell your personal data. We may share information with:

• Razorpay: For payment processing.
• Google: For authentication (Google Sign-In).
• Expert Advisors: Limited information (name, booking details) to facilitate consultations.
• Legal Authorities: When required by law or to protect our rights.

6. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), hashed passwords, and secure API authentication. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention & Deletion

We retain your data as long as your account is active. You may request permanent deletion of your account and associated data through the app settings or by contacting us. Upon deletion, your data will be removed within 30 days, except where retention is required by law.

8. Your Rights

• Access and download your personal data.
• Correct inaccurate information.
• Request deletion of your account and data.
• Withdraw consent for data processing.
• Lodge a complaint with a data protection authority.

9. Contact Us

For privacy-related queries, contact us at: