Terms & Conditions

1. Introduction

Welcome to ARSA, a product of Sarcare Marketing Private Limited (incorporated on 20th July 2021, PAN: ABGCS4755E). By accessing our website at www.arsacar.in or using our mobile application, you agree to be bound by these Terms and Conditions. Please read them carefully.

2. Eligibility & Account

• You must be at least 18 years old to use our services.
• You are responsible for maintaining the confidentiality of your account credentials.
• All information provided during registration must be accurate and truthful.
• You may not use the platform for any fraudulent or unlawful activities.

3. Services

ARSA provides the following services through its mobile app:

• AI Car Advisory: Chat with ARSA AI to get car recommendations, comparisons, budget suggestions, safety and mileage insights, and more — available 24/7.
• Expert Consultations: Book one-on-one sessions with certified automotive experts for personalized guidance on buying, negotiation, ownership, and resale. Includes chat, phone, and video modes (paid feature, premium only).
• Vehicle Search & Compare: Search, filter, and compare cars across brands with detailed specifications, resale value, and advanced filters.
• Subscription Plans: Free and premium tiers with varying feature access. Premium unlocks unlimited searches, detailed comparisons, AI consultations, and expert consultations.

4. Subscriptions & Payments

• Payments are processed securely via Razorpay in Indian Rupees (INR).
• Free users have limited access to features (3-4 searches per month, limited AI consultations). Premium subscriptions unlock unlimited access and expert consultations.
• Subscription fees are charged as per the selected plan. Prices are displayed at the time of purchase.
• Auto-renewal: Premium subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal date. You may cancel your subscription at any time from the app settings (Profile → Settings). Upon cancellation, no further charges will apply, and your premium features remain active until the end of the current billing period.
• No prorated refund is issued for the remaining period of a cancelled subscription.
• Refunds are subject to our Cancellation & Refund Policy.

5. Expert Consultations

ARSA connects users with independent automotive experts. Please note:

• Expert consultations are available only for premium subscribers.
• Consultations cannot be cancelled once booked. You may reschedule to a different date/time from the app, subject to expert availability.
• If you miss a scheduled consultation without rescheduling, the session will be considered completed and no refund or credit will be issued.
• While we vet our experts, we do not guarantee the accuracy of their advice for every specific situation.
• Decisions made based on expert advice are at your own discretion and risk.

6. AI-Generated Content & No Professional Advice

• The AI car advisor generates responses automatically using third-party large-language-model providers. Output may occasionally be inaccurate, incomplete, or out of date.
• Nothing produced by the AI advisor, the catalogue, or any expert consultation constitutes professional financial, legal, insurance, safety, or mechanical advice. Always verify critical information (pricing, specifications, loan terms, insurance) with the manufacturer, dealer, or a qualified professional before making a purchase.
• ARSA does not sell vehicles. We do not act as a broker, dealer, or agent for any manufacturer or seller.
• You are solely responsible for decisions made based on information from the platform.

7. Third-Party AI Assistants & Connectors

ARSA publishes a Model Context Protocol (MCP) connector that lets third-party AI assistants (such as Claude and ChatGPT) query our public catalogue and, with your explicit token, your saved preferences. When you use ARSA through one of these assistants:

• Your conversation with the third-party assistant is governed by that assistant's own terms and privacy policy.
• ARSA is read-only through the connector. It cannot modify your account, book consultations, or make payments on your behalf.
• You remain bound by these Terms whenever the connector returns data to you.
• We are not responsible for the behaviour or output of the third-party AI assistant itself.

8. Intellectual Property

All content, design, data, software, algorithms, and graphics on ARSA are the property of Sarcare Marketing Private Limited and are protected by Indian intellectual property laws, including the Copyright Act, 1957. You are granted a limited, revocable, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes. You may not copy, distribute, decompile, reverse engineer, or create derivative works without express written permission.

9. Acceptable Use

You agree not to:

• Use the platform for any unlawful, fraudulent, or abusive activity.
• Attempt to gain unauthorized access to our systems, APIs, or data.
• Use scrapers, bots, or automated tools to extract data from the platform.
• Share your account credentials with others or allow others to use your account.
• Interfere with the proper functioning of the platform or disrupt other users' access.
• Upload or transmit any content that is defamatory, obscene, or infringes the rights of others.

10. Warranty Disclaimer

The platform and all content are provided on an "as is" and "as available" basis without any warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the platform will be uninterrupted, error-free, or secure, or that car specifications, prices, or other information will always be accurate or current.

11. Limitation of Liability

To the fullest extent permitted by Indian law, ARSA and Sarcare Marketing Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service, including but not limited to loss of profits, data, or goodwill. Our maximum aggregate liability for any claims arising out of or in connection with these Terms shall not exceed the total subscription fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot be excluded under Indian law, including liability for gross negligence, wilful misconduct, or fraud.

12. Indemnity

You agree to indemnify and hold harmless Sarcare Marketing Private Limited, its directors, officers, and employees from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms, your misuse of the platform, or your violation of any law or the rights of a third party.

13. Account Suspension

We reserve the right to suspend or terminate your account immediately, without notice, if we believe you have violated these Terms, engaged in fraudulent activity, compromised platform security, or if required by law. Upon suspension or termination, your access to premium features will cease, but your right to request deletion of your data remains available.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, government action, war, terrorism, labour disputes, internet or infrastructure outages, or failures of third-party service providers (including cloud hosting, payment gateways, or AI inference providers).

15. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Significant changes will be communicated via email or in-app notification. Continued use of the platform after changes constitutes acceptance of the modified Terms.

17. Grievance Officer & Contact Us