Cancellation & Refund Policy

1. Overview

This Cancellation & Refund Policy applies to all paid services offered by ARSA, a product of Sarcare Marketing Private Limited. All payments are processed securely via Razorpay, an RBI-authorised Payment Aggregator. This policy is published in compliance with the Consumer Protection (E-Commerce) Rules, 2020 and Razorpay's merchant compliance requirements.

2. Subscription Plans

• Free Plan: No payment required. Users get limited access to features including AI car search and comparisons (3-4 per month) and limited AI consultations. Expert consultations are not available on the free plan.
• Premium Plans: Paid subscriptions unlock unlimited vehicle searches, advanced filters, detailed comparisons, unlimited AI consultations, expert consultations, and priority support.
• Cancellation: You may cancel your subscription at any time from the app settings (Profile → Settings). Upon cancellation, no further charges will be applied. Your premium features remain active until the end of the current billing period.
• No Partial Refunds: If you cancel before the subscription end date, the remaining unused period is not refunded. You continue to enjoy premium access until the period expires.

3. Refund Policy

• 7-Day Refund Window: If you are unsatisfied with a paid subscription, you may request a full refund within 7 days of the payment date.
• Eligibility: Refund requests are valid only if made within 7 days of the original transaction. After 7 days, no refunds will be processed.
• Processing Time: Approved refunds will be processed within 5-7 business days. The refund will be credited to the original payment method used during the transaction. Razorpay processes source refunds only — the amount is returned to the same payment instrument (credit card, UPI, etc.) used for the payment.
• How to Request: To request a refund, email us at armaansco@gmail.com with your registered email, transaction ID, and reason for the refund.

4. Expert Consultations

• No Cancellation: Once an expert consultation is booked, it cannot be cancelled.
• Rescheduling: You may reschedule your consultation to a different date and time, subject to expert availability. Rescheduling can be done from the app.
• No-Show: If you miss a scheduled consultation without rescheduling, the session will be considered completed and no refund or credit will be issued.

5. Digital Delivery

ARSA is a digital service. There are no physical products or shipping involved. All features and services are delivered digitally through our mobile application. Upon successful payment, premium features are activated instantly in your account.

6. Failed Transactions

If a payment is deducted but the transaction fails or the service is not activated, the amount will be automatically refunded by Razorpay within 5-7 business days. As per RBI guidelines, failed transaction reversals must occur within T+1 to T+5 working days. If the refund is not received within this period, please contact us with the transaction details.

7. Chargebacks & Disputes

If you believe a transaction is unauthorized or incorrect, please contact us first at the details below so we can resolve the issue promptly. If you are unable to reach a satisfactory resolution, you may raise a chargeback dispute with your card-issuing bank or approach the RBI Integrated Ombudsman after 30 days from your first written complaint. Consumers may also file a complaint on the e-Jagriti portal under the Consumer Protection Act, 2019.

8. Grievance Redressal

We acknowledge all customer grievances within 48 hours and resolve them within one month, in accordance with the Consumer Protection (E-Commerce) Rules, 2020. For refund requests or payment-related queries, contact our Grievance Officer: